Terms & Conditions
General Terms & Conditions
The terms and conditions of the contract between Anresco, Inc. hereby referred to as Anresco Laboratories, are set out below. These terms and conditions supercede any previous conversations or written memoranda between Anresco Laboratories and the involved parties. Any commitment by Anresco Laboratories representatives or agents is only valid if accompanied by a written, signed confirmation by Anresco Laboratories on Anresco Laboratories letterhead. No contract exists in the absence of such documentation.
A client order will only be valid with written documentation from the client. Written documentation must be on client letterhead or on the Anresco Laboratories Chain of Custody form available from Anresco Laboratories. The client order must include specific instructions, contact persons name, phone number, address and any special requirements. Phone or email orders must be confirmed by written documentation. In the absence of written documentation, Anresco Laboratories is not responsible for the selection of the test procedures used for the affected samples and client assumes all responsibility.
Each client order is a new contract and not subject to the same commercial considerations of any previous contracts with the same client. These considerations include, but are not limited to, price and turnaround time.
Anresco Laboratories reserves the right to amend any information provided in Anresco Laboratories catalogues, advertising, price lists, website, or other written or digital materials at any time. Such material in no way commits Anresco Laboratories.
Limit of Liability
Anresco Laboratories' liability to client is limited to the price agreed for the contract in question. Anresco Laboratories shall not be liable for any consequential loss, such as loss of business, profits, goodwill or similar, incurred by the client or by any third party. Anresco shall also not be liable for any loss, damage or delay during shipping. Anresco's liability for any failure in our analytical work (quality, timelines, etc.) is the amount charged by Anresco for the work.
If you have any questions or concerns, please contact us for additional information.
More Terms & Conditions
Mission Statement
ANRESCO Laboratories is dedicated to providing the highest quality analytical data that is defendable, ethical, accurate and independent. Our commitment is supported by effective quality systems, current technology, technical expertise and efficient customer service.
Suggestions for Sample Submission
• Provide representative samples of the products to be analyzed. Results apply only to the samples submitted. Provide estimated levels if known, especially for added nutrients.
• Provide specific written instructions. Clearly label and identify each of the samples. Submissions may be made on an ANRESCO Analysis Request form, on your company letterhead or on your company purchase order. Please include sample identification, written instructions, and a list of analyses to be performed for each sample.
• Please state serving size and package net weight for nutritional labeling.
• Package and ship samples promptly. For perishable samples, freeze and ship in dry ice if possible. Please try to ship the samples early in the week so the samples do not arrive on Saturday or Sunday.
• Call for assistance at 1-800-359-0959 if there are any other questions.
Prices
The Anresco Laboratories price list is offered as a guide for clients and potential clients, but is subject to change at any time. It is the client’s responsibility to confirm pricing before services are started. Shipping charges are not included and will be added to the cost of services.
Payment Policy
- Prepayment is required for first time clients prior to releasing results.
- Payment terms are net 30 days of invoice date.
- Third party billing: A signed authorization must be received from the party being billed for their service.
- A late charge of 1.5% per month late charge may be added to all unpaid balance.
- Delinquent accounts may be served on a C.O.D. basis.
- Accounts delinquent 90 days will be scheduled for collection.
Discounts
Discounts are based on the number of samples at one time or over a period of time and the number of tests per sample. For certain studies or large volume situations greater discounts may be offered. Discounts are subject to change at any time, at the discretion of Anresco Laboratories
Turnaround Time (approx. 10-15 working days from sample receipt)
Turnaround times are meant to serve as a general guide for routine sample analysis. Clients should recognize that certain conditions can impact sample turnaround time, i.e. excessive sample backlog, complexity of testing, personnel changes, equipment failure, etc. Anresco Laboratories is not responsible for adhering to turnaround times. Any loss suffered by client or any third party due to delay in reporting test results is not the responsibility of Anresco.
Receipt & Storage of Samples
Analytical samples are stored frozen, refrigerated or at room temperature upon receipt. Storage conditions are based on instructions supplied by the client, or is based on the nature of the sample matrix. Samples will be retained for a period of 30 days after reporting results. Perishable samples will be retained for a minimum of 5 working days. If your sample needs to be retained for a period longer than the above examples, please contact our Laboratory Director. Storage fees may apply for long-term stability studies. Hazardous material samples will be accepted for analysis under the condition that they can be returned to client. A return fee or disposal charge may be added to the analysis fee.
Records Retention
Reports, records and laboratory notebooks will be held for no less than 5 years from the time the data was generated. The 5-year holding time for records applies in general to all regular sample related records. For cGMP analyses, the record retention requirements are no less than 5 years from the time the data was generated or are based on the expiration date and/or distribution dates of the product.
Confidentiality
All results, information and reports are strictly confidential and the property of the client contracting the services of ANRESCO Laboratories. No results, information or reports are released to a third party without the permission of the client. Access to ANRESCO is limited to authorized personnel and strict confidentiality is maintained in all interactions with clients. Mutual non-disclosure agreements are executed upon request.